Shipping policy page
Shipping Policy
Welcome to cozytrends We are committed to delivering your order promptly and efficiently. Please review our shipping policy below for details on how we handle orders, shipping rates, delivery timelines, and more.
1. Order Processing Time
- All orders are processed within 1-3 business day after receiving your order confirmation email.
- Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, processing may be delayed by a few days. We will notify you of any significant delays.
2. International Shipping
We currently ship to most countries worldwide
- Shipping rates and delivery times for international orders will vary based on destination.
- Import duties, taxes, and customs fees are the responsibility of the customer. These charges are not included in the product price or shipping cost.
3. Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your package on the courier’s website.
4. Undeliverable Packages
If a package is returned to us due to an incorrect address or unclaimed delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply.
5. Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. However, if you encounter such issues, please contact us on klenamkudolo@gmail.com , and we will assist you in filing a claim with the courier.
6. Shipping Restrictions
Certain products may be subject to restrictions or may not be eligible for shipping to certain destinations due to local laws or regulations. We will notify you if your order is affected.
7. Contact Us
If you have any questions or concerns about our shipping policy, please contact us:
- Email: klenamkudolo@gmail.com
- Phone: +233531699561
- Business Hours: 7:00 to 21:00 GMT
We are here to help and ensure your shopping experience is seamless!