Frequently Asked Questions (FAQ)


  1. What payment methods do you accept?
    We accept a variety of payment options including credit/debit cards (Visa, MasterCard, etc.), mobile money services, and PayPal.

  2. How can I track my order?
    Once your order has been shipped, you will receive an email with tracking information so you can follow your package’s journey.

  3. Do you offer international shipping?
    Yes! We offer international shipping to several countries. Shipping fees and delivery times may vary based on your location.

  4. What is your return/exchange policy?
    We accept returns or exchanges within 14 days of receiving your order. Items must be in their original condition, unused, and in the original packaging. For more details, please visit our Returns & Exchanges page.

  5. How do I cancel my order?
    Orders can be canceled within 24 hours of purchase. Please contact our customer support team as soon as possible for assistance.

  6. Can I modify my order after placing it?
    Once an order is confirmed, we cannot modify it. However, if you need to make any changes, please reach out to our support team immediately, and we will do our best to assist you.

  7. Do you offer gift cards?
    Yes, we offer gift cards in various denominations. They can be used as payment for any of our products.

  8. How do I contact customer support?
    You can reach our customer support team via email at support@cozytrendz.com or through our Contact Us page. We're here to assist you!